Posts Tagged ‘consumers’
7 Tips How to Keep Customers
There are two things that can not be separated in the business world, ie the seller and buyer to each other interact. Whatever type of business that we run both the service and trade areas not separated from the two earlier elements.
There is a saying that the consumer is king. Proverb that I think is still relevant to current conditions or even universal. Seller will not be able to sell if there were no consumers, consumer vice verse will not be able to meet their needs if there are no sellers.
Regardless of whether you run the business center, there are simple ways how to keep customers in order to always give money to us. These are tips for you:
1. Greet customers properly.
The point is when consumers come to where we are, welcome you with a smile, wherever possible say good morning Mr / Mrs. The first point we have get a sense of a “friendly”.
2. Ask what needs.
We must pro-actively ask first advance what the consumer needs by saying “there’s nothing to me help you? .
3. Provide the best quality.
Every product that we give must be the best. Never we provide to consumers the origin absently. This will create a bad impression for the customers of our products sale.
4. Give a fair price.
In the highly competitive price of a products or services are critical. To buy something consumers usually opt to choose a place which is cheaper. Give them with a reasonable price but still accompanied by good quality, usually the consumer will always return to where we are.
5. Keep Promises.
Strive every promise we give to consumers to always keep. Never make promises to us consumers if we can not fulfill. Do not avoid until the consumer back and forth to the place where we not only because it promisess Word to us, time and money have they wasted because of our promises inappropriate. Consumers will be disappointed and move to another place. Edge-the loss of our own end, the consumer loses.
6. Create a Family.
At the moment we are providing services;do not tend to focus on the final sale only. I mean,during the process of service delivery took place, we should not be monotonous. Involve them in a chat that light, for example asking the residence or can also inquire about their families. This is intended to create relationships.
7. Create a Psychological Bond.
This can be done if we can create a familial bond with the consumer. To create I do spiritual bond by giving speech on-certain moments. In this way enough powerful because consumers feel cared for. Now if the psychological bond ready formed is difficult for consumers to move to another place.
Seven tips that I do for the sake of retaining the customer. This concept because I have always maintained the principle that customer is my business life. Very simple but the result was good enough for a small business can survive until now despite the economic crisis struck. Well how about you? Goods times have a better experience than from me, let us share the experience.